Groww is a popular investment platform in India, allowing users to invest in stocks, mutual funds, and other financial instruments. A crucial aspect of maintaining a secure and accessible Groww account is ensuring your registered phone number is up-to-date. Your phone number is often linked to your KYC, login verification, and important notifications. If you've recently changed your mobile number, updating it on Groww is a necessary step to avoid any disruptions in your investment activities or access to your account. This guide provides a step-by-step process on how to change your phone number on Groww. We will cover the typical methods, required documentation, and potential issues you might encounter. It's important to note that the exact process can sometimes vary based on Groww's internal policies and regulatory requirements. Why Update Your Phone Number on Groww? Your registered phone number serves multiple critical functions on the Groww platform: Account Security: It's often used for two-factor authentication (2FA) or OTP verification, adding an extra layer of security to your account. Notifications: Groww sends important alerts, transaction confirmations, and updates to your registered mobile number. Account Recovery: If you forget your password or need to verify your identity, your phone number is a primary recovery method. KYC Compliance: Your phone number is a key part of your Know Your Customer (KYC) details. Any changes need to be updated to maintain compliance. Seamless Transactions: For certain transactions or fund transfers, OTPs are sent to your registered number. Failing to update your phone number can lead to: Inability to log in to your account. Missed important notifications, potentially impacting your investment decisions. Difficulty in recovering your account if needed. Delays or failures in transaction verifications. Methods to Change Phone Number on Groww Groww typically offers a primary method for updating your registered phone number, which usually involves a verification process to ensure the security of your account. This process is designed to prevent unauthorized changes. Method 1: Through the Groww App/Website (Self-Service) Most financial platforms, including Groww, aim to provide a user-friendly self-service option for common account modifications. Here’s a general outline of how this might work: Log in to your Groww Account: Open the Groww app or visit the Groww website and log in using your existing credentials. Navigate to Profile/Account Settings: Look for an option like 'Profile', 'Account', 'Settings', or 'My Account'. This is usually found in the top corner or a side menu. Find Mobile Number Option: Within the settings, search for 'Personal Details', 'Contact Information', or specifically 'Mobile Number'. Initiate Change: You should see an option to 'Edit' or 'Change' your mobile number. Click on it. Enter New Mobile Number: You will be prompted to enter your new mobile number. Verification of Old Number: Groww will likely send an OTP to your *current* registered mobile number to verify that you are the account holder initiating the change. Enter this OTP. Verification of New Number: After verifying the old number, you will need to verify your *new* mobile number. Groww will send an OTP to the new number. Enter this OTP. Submit and Confirm: Once both numbers are verified, submit the request. You might receive an email or in-app notification confirming the change. Important Considerations for Self-Service: Ensure you have access to both your old and new phone numbers during this process. Have your registered email ID handy, as verification emails might be sent. Method 2: Contacting Groww Support (If Self-Service Fails or is Unavailable) In some cases, the self-service option might not be available, or you might encounter issues. In such scenarios, contacting Groww customer support is the next step. Visit Groww Help Center: Go to the Groww website and navigate to their 'Help' or 'Support' section. Check FAQs: Look for frequently asked questions related to changing mobile numbers. The answer might be readily available. Contact Customer Support: If you can't find a solution in the FAQs, look for options to contact support. This could be via: Email: Send a detailed email to Groww's official support email address, explaining your situation and requesting assistance. Phone: Call their customer care number. Chat: Some platforms offer live chat support. Follow Instructions: Customer support will guide you through the process. They might ask you to fill out a form, provide specific documents, or follow a different verification procedure. This often involves identity verification to ensure the request is legitimate. Documents Required (Potentially) While the self-service method usually relies on OTP verification, if you need to contact customer support or if Groww's policy requires it for certain scenarios, you might be asked to provide supporting documents. These could include: Proof of Identity (POI): A government-issued ID like Aadhaar Card, PAN Card, Passport, or Voter ID. Proof of Address (POA): If your address also needs updating, documents like Aadhaar Card, utility bills, or bank statements. A signed letter: You might be asked to write a letter on plain paper stating your request to change the mobile number, along with your account details and signature. Groww will specify exactly which documents are needed if required. Charges and Fees Typically, changing your registered phone number on Groww does not incur any charges. The process is usually free of cost as it's a standard account update. However, if you are required to send physical documents via courier, you might bear the courier charges. Interest Rates Changing your phone number on Groww does not affect any of your investments or the interest rates on your existing holdings (like fixed deposits or bonds, if applicable through Groww). This is purely an administrative update for your account details. Benefits of an Updated Phone Number Keeping your phone number updated on Groww offers several advantages: Enhanced Security: Ensures you receive OTPs for secure logins and transactions. Timely Notifications: You won't miss critical alerts about market movements, corporate actions, or account activity. Smooth Account Access: Easy login and account recovery. Uninterrupted Trading: Seamless execution of trades and investments. Compliance: Keeps your KYC details current. Risks and Precautions While changing your phone number is a routine process, be aware of potential risks: Phishing Scams: Be wary of fake emails or messages asking for your login details or OTPs to change your number. Groww will never ask for your password or OTP via email or SMS. Incorrect Entry: Double-check the new number you enter to avoid errors. Loss of Access: If you lose access to your old number before successfully updating it, you might face temporary difficulties accessing your account. Precautions: Always use the official Groww app or website for making changes. Never share OTPs or sensitive information with anyone. If you suspect any fraudulent activity, contact Groww support immediately. FAQ Q1: How long does it take to change the phone number on Groww? If you follow the self-service OTP verification method, the change is usually instant or takes a few minutes. If you need to contact customer support, the timeline can vary depending on their process and response time. Q2: Can I change my phone number if I don't have access to my old number? Yes, but it will be more complex. You will likely need to contact Groww customer support and go through a more rigorous identity verification process, possibly involving submitting documents. Q3: Do I need to update my phone number for all linked accounts (e.g., bank account)? Yes, if your Groww account is linked to a bank account for transactions, it's advisable to update your phone number with your bank as well, especially if the bank uses the phone number for OTPs or communication. Q4: What if I enter the wrong new phone number? If you realize you've entered the wrong number during the self-service process, you might need to restart the process or contact Groww support to correct it. Ensure you carefully enter the new number. Q5: Is my investment
In summary, compare options carefully and choose based on your eligibility, total cost, and long-term financial goals.