How to File a Complaint
You may raise a grievance through any of the following channels:
| Channel | Details | Response Time |
|---|---|---|
| support@sixfinance.app | Within 48 hours | |
| Phone | +91 8877772277Mon–Sat, 10 AM – 6 PM IST | Same day |
| Contact Form | sixfinance.app/contact-us | Within 48 hours |
Grievance Officer
As per applicable regulations, Six Finance has designated a Grievance Officer to handle escalated complaints:
Name: Six Finance Grievance Team
Email: grievance@sixfinance.app
Address: Six Finance, India
Grievances escalated to the Grievance Officer will be acknowledged within 5 business days and resolved within 30 calendar days of receipt.
Resolution Timeline
| Stage | Timeline |
|---|---|
| Initial acknowledgement | Within 48 hours |
| Investigation & review | Within 7 business days |
| Final resolution | Within 30 calendar days |
Escalation
If your complaint is not resolved within 30 days, or you are dissatisfied with the resolution, you may escalate to:
- RBI Integrated Ombudsman Scheme: cms.rbi.org.in (for complaints against banks and NBFCs)
- Consumer Forum: District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019
- MCA Portal: www.mca.gov.in for corporate grievances
Important Notice
Six Finance is a financial comparison platform — not a bank, NBFC, or lender. Complaints about loan disbursement, interest rate changes, or account issues must be raised directly with the respective lender. We can assist you in escalating to the correct institution.
Last updated: June 2026. This policy is subject to change in accordance with applicable laws and regulatory requirements.